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Relax... Your're at Red Rock!
Youre Home at Red Rock
We are a full service Management Agency specializing in Townhome, Condominium, and Single Family Association Management. Here at Red Rock we have raised the standard in Homeowners Association Management and continue to improve. By offering the best service in the industry, a promise of integrity, and competitive rates we have quickly become one of the most sought after Management Agencies.
At Red Rock, we're committed to bettering your community and giving you the best management experience in the industry. Our unbeatable service and unsurpassed level of involvement has caused quite a buzz. Relax... youre at Red Rock.
Our Mission is...
To offer unprecedented service, backed with integrity, transparency, and communication. To improve each association in value, stability, appearance, and community. To take all necessary steps to ensure long-term financial security. To overcome every challenge with creativity and efficiency. To display excellence in every task while progressing our level of service. To never forget the importance of enjoying life.
No Strings Attached
Here at Red Rock, we have the best customer service in the industry. And to back it up, we are the first and only management agency to offer a No-Contract Policy. We feel that our unrivaled level of management service should retain your business, not a sheet of paper. The bottom line is, we want you to do business with us because we provide you with great service, not because you have to. This philosophy has set us above the rest and continues to elevate our level of service.
Restoring Community
A community is not comprised of mere buildings, but rather the people who live in them. For this reason, uniting members within your association has become one of our greatest pillars. To build this fellowship, we sponsor regular community wide events for your association such as wine tastings and cook-outs. This not only bonds fellow neighbors, but it builds the relationship between Red Rock Management and your community.
Satisfaction Guaranteed
The concern of members in your association is very important. At Red Rock, we have designed a one of a kind program so that the board can better gauge the common concerns of the community. The Community Satisfaction Survey is a Red Rock exclusive program. This program allows residents to express the areas they wish to refine, so that the board and Red Rock may increase service and take on certain improvements. The success related with this program is dynamic. Not only does it serve to give the community a voice, but it betters the place you call home.
How We Manage to be the Best
At Red Rock we believe in a direct management model. We provide each community with a dedicated Account Executive who will manage and oversee all elements of your community. From maintenance to violations, each Account Executive will work directly with the Board of Directors to act out tasks for the community and to offer consulting for the best direction of your association. Our Account Executives are the best in the industry and undergo scheduled training and testing to ensure that they supply your association with the best service and consultative advise.
To supply members of your community with the highest level of service, your association will have a dedicated Community Representative to handle the requests of your association members. Your Community Representative and Account Executive work in harmony to supply the Board and the Community with the unrivaled level of service you deserve.
We're Here 24/7
We understand the importance of communication. Thats why our phones are answered 24 hours a day, 7 days a week. Accidents happen, and emergencies arise which is why we have an On-Call Emergency Maintenance Staff ready to handle any unforeseen complications that may come your associations way. In addition we supply the board with monthly reports so that you can review member communication, track spending, and to ensure that your community is being managed with highest efficiency and care.
Community with the unrivaled level of service you deserve.
The Key to Financial Security
Financial security is the most important aspect of your association. For this reason, we have made it our most important emphasis and our greatest strength here at Red Rock. We use advanced custom software to track, monitor, and project your associations financial well being. Our account representatives will work hand-in-hand with the board to establish annual budgets and to control spending. We use the talent of certified CPAs to plan reserves appropriation and to map out the best course for your association.
Get What You Deserve
In the unfortunate case of Receivable Accounts, our programs come to life to professionally and efficiently collect unpaid dues. We pride ourselves on having the most proactive and successful collections efforts in the industry. Weve also partnered with leading law firms to ensure that your community receives the money it is owed.
Everything. And Then Some.
Our ground-breaking methods of service are what propel us beyond other management companies. Through experience, innovation, and creativity we achieve outstanding results in a fraction of the time. When partnering with Red Rock you'll receive unbeatable service with unique features that include:
Dedicated Management Team
24/7 Phone Support
On-Call Emergency Maintenance Staff
No-Contract Policy
Online Payment Processing
Monthly Reports
Legal Representation
Proactive Collection Efforts
Custom Community Website
Board of Directors E-mail
Advanced Technology and Tools
Community Satisfaction Program
Red Rock Sponsored Community Events
Real-Time Community Reporting
Relax... Youre at Red Rock
Communication
Phone Support - 24 hours a day, 7 days/week
Expedient response to all questions, problems, and concerns with the 1 Day Promise.
Assist Board in administering and understanding of documentation for community
Preparation of special reports and recommendations at request of the Board
Assist residents with understanding of policies and the Declaration of Covenants
Coordinate contract negotiations
Tracking of all communications from residents and Board members.
Meetings
Schedule, notify and coordinate Board meetings
Work with Board to establish an agenda
Provide pertinent materiel to Board before each meeting
Assist, oversee, and conduct annual meetings and elections
Attend scheduled Board meetings and annual meetings
Maintenance
Emergency Response - 24 hours a day, 7 days/week
Supervise all association repairs and maintenance
Gather bids and negotiate contracts on behalf of the Board
Supervise contracts to assure contract fulfillment
Organize maintenance schedules and conduct preventative maintenance
Partnered with approved vendors to quickly and efficiently complete projects
Quick response to all service inquiries and maintenance requests
Financial
Effective and proactive collections processes
Investment consulting to optimize reserves
Monthly Financial Reporting Package
Provide copies of all invoices paid
Assist Board in developing annual budget
Implement late charges
Long-term financial planning
Legal
Partner with leading law firm specializing in HOA law
Distribute of Governing Documents
Legal liaison, as directed by Board
Assist in preparation, passage, and filing of amendments to documents
Legal representation and protection
Increased accountability
Records
Manage community records in hard copy format and electronic
Maintain and update community roster
Ensure all records are updated and available for Board and owner review
Payable Accounts
Prompt payment of all association expenses.
Establish and maintain cash flow
Use correct general ledger accounts for proper budget control and auditing
Maintain detailed records, including filing of paid invoices for proof of expenditure
Receivable Accounts
Facilitate billing for community
Offer online payment solutions
Set up automatic draft from owner's account
Accept payment of dues through e-checks and credit cards
Promptly deposit payments to appropriate association account
Maintain individual unit owner payment records
Pursue collection efforts efficiently and proactively
Collection efforts through letters, phone correspondence, payment plans, and, legal
Coordinate with legal in filing Liens and Foreclosures if necessary
Insurance
Assist with soliciting bids and securing annual insurance policy
Ensure that insurance coverage
Provide copies of coverage upon owners request
Confirm all contractors have appropriate insurance coverage
Oversee filing of Association insurance claims
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