HOA Management Services
At Red Rock we've built a team of experienced real estate professionals. We have a unique management style where your manager does more in your HOA and has a smaller portfolio. With this method, your community manager is more active in the operations of your community and is responsible for less communities. This in turn, allows more availability for board members and provides a better experience for your owners. From soliciting vendor bids, to approving invoices, your manager is in the know because they did it.
You're always in control of your community. Our trained Community Managers possess the experience and expertise to assist in any situation. However, we understand that association management is not "one-size-fits-all" and we tailor our services to meet your needs and management styles.
Paying your HOA dues should be easy! Our E-Pay solution allows owners to pay their dues online for free directly from their online account in 3 easy steps. In addition, owners may submit and track maintenance requests. Our cloud-based software also allows our management team to work on any device, in the office and in the field.
Our system operates in real time allowing for up-to-date information. We also offer this same reporting capabilities to Board members. From community financials to detailed owner notes, you will have the information to make the best decisions for your community.
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24/7 Live Customer Service
Our customer service team doesn't just answer calls. We have a culture bent on providing a better experience for your residents. From account questions to submitting a home improvement request, you can expect a prompt answer on the first call or email.
In addition, our team is available 24 hours a day, 7 days a week. We understand that maintenance issues happen at anytime, which is why someone will always answer your calls around the clock, 365 days a year.
We also provide live updates to maintenance requests and work orders. In addition, Board members have access to all reports so that they can keep their finger on the pulse of the community.
Finances & Collections
When it comes to finances, we have a proven track record of success. We have made collection of dues our strongest emphasis since it is vital to the association. Our dedicated accounting staff ensures that your association collects the money it deserves and will work with owners to bring their account current.
Through top-of-mind communication, we make every effort to keep homeowners current. If necessary we will pursue collection efforts through a series of notices, payment plans, lien filing, and legal action.
We also provide our board members with easy to read financial reports to track the progress of your community.
We understand that curb appeal leads to increased property values. So, when it comes to enforcing your covenants, codes, and restrictions, we have you covered. Our management team will routinely inspect your community for violations and notify homeowners in a respectful way by email and mail. Owners may track their violation and even let us know when they are corrected.
Each violation is documented with photographs and tracked by our leading violation software. We will update the status of infractions in real-time and send a letter and email with pictures to homeowners so they can quickly address the issue.
We have a variety of partnerships with law firms throughout North and South Carolina to meet your HOA's need. Our partner law offices have access to our account system which enables streamlined collection efforts (such as lien filing and foreclosures) and allows for seamless information sharing.
In addition to assisting with legal matters, many of our partner law firms offer seminars and learning sessions for Board members.