HOA Management Services

Management Team

 

We have a unique and entirely different management style. While most companies are fragmented by departments, we practice "Invested Management". With this method, your community manager is more active in the operations of your community and is responsible for less communities. This in turn, allows more availability for board members and provides a better experience for our communities. From soliciting vendor bids, to approving invoices, your manager is in the know. As a result they are more knowledgable and familiar with your association.

 

You're always in control of your community. Our trained Community Managers possess the experience and expertise to assist in any situation. However, we understand that association management is not "one-size-fits-all" and we tailor our services to meet your needs and management styles.

Powerful Software

 

Paying your HOA dues should be easy! Our Easy Pay solution allows owners to pay their dues online for free directly from their online account in 3 easy steps. In addition, owners may submit and track maintenance requests. Our cloud-based software also allows our management team to work on any device, in the office and in the field. 

 

Our system operates in real time allowing for up-to-date information. We also offer this same reporting capabilities to Board members. From community financials to detailed owner notes, you will have the information to make the best decisions for your community. 

 

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24/7 Live Customer Service

 

Our welcoming customer service team is here to help with any homeowner association question you may have. From account questions to submitting a home improvement request, you can expect a prompt answer on the first call or email.

 

In addition, our team is available 24 hours a day, 7 days a week. We understand that maintenance issues happen at anytime, which is why someone will always answer your calls around the clock, 365 days a year.

 

We also provide live updates to maintenance requests and work orders. In addition, Board members have access to all reports so that they can keep their finger on the pulse of the community.

Finances & Collections

 

When it comes to finances, we have a proven track record of success. We have made collection of dues our strongest emphasis since it is vital to the association. Our dedicated accounting staff ensures that your association collects the money it deserves and will work with owners to bring their account current.

 

Through top-of-mind communication, we make every effort to keep homeowners current. If necessary we will pursue collection efforts through a series of notices, payment plans, lien filing, and legal action. 

 

We also provide our board members with easy to read financial reports to track the progress of your community. 

Violation Inspections

 

We understand that curb appeal leads to increased property values. So, when it comes to enforcing your covenants, codes, and restrictions, we have you covered. Our management team will routinely inspect your community for violations and notify homeowners in a respectful way by email and mail. Owners may track their violation and even let us know when they are corrected. 

Each violation is documented with photographs and tracked by our leading violation software. We will update the status of infractions in real-time and send a letter and email with pictures to homeowners so they can quickly address the issue.

Legal

 

We have a variety of partnerships with law firms throughout North and South Carolina to meet your HOA's need. Our partner law offices have access to our account system which enables streamlined collection efforts (such as lien filing and foreclosures) and allows for seamless information sharing.

 

In addition to assisting with legal matters, many of our partner law firms offer seminars and learning sessions for Board members. 

Let's Chat!
Contact Us

 

support@gowithredrock.com

Tel: 888.757.3376

Address

 

227 W 4th St.

Charlotte NC 28202  

 

111 W Lewis St. Ste 104

Greensboro, NC 27406

 

1012 Market St. Ste 201

Fort Mill, SC 29708

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© 2019 by Red Rock HOA Management. Charlotte | Greensboro | Fort Mill

Inspiring a Better Home! HOA, Townhome, Condominium and Single Family Management to Community Associations in North Carolina and South Carolina.